"Above and Beyond"

3/16/2020 (Permalink)

A note from a recent customer:

"My wife and I would like to thank SERVPRO for going above and beyond in helping us in our time of need when our hot water heater broke and flooded our basement! Everyone was extremely professional, courteous and kind, and very hard working. We were amazed at how swift, efficient and proficient each employee was in doing their job. We actually felt spoiled as they prepared our basement for the new walls, paint job and new carpeting.

Brandy, the adjustor, was very sweet and really gave the basement a good once over and figured out where all the water and moisture damage was and we were especially thankful to her for her diligence. Brittany, the JFC, was also very friendly and accomadating over the phone, patiently answering any and all questions in her cheerful voice. She and everyone on the crew were very patient, helpful, polite, and extremely professional.

On day one, demo day, Corey, Brandy, and Brandon came in and took charge and we knew we were going to be cared for! Brandon, who cut the affected drywall, did so with such precision, it was awesome -- and he had a lot to cut! On day two, Corey and Will came to monitor and check the drying process. They were so dear and they answered every question, giving up piece of mind. They were so gentlemanly and professional. On the first of 3 pack-out days were Corey, Mike, Johnny, and Bernie. It was unbelievable how quickly they packed and moved so much heavy furniture (and trash!) out to their trucks in such a short amount of time. And these guys did not break a sweat or appear tired! And, on top of their courteousness and professionality, they exuded a great sense of humor which made the process seem effortless.

On day 2 of the pack out, Corey, Jody, and Mike were at it and I have to say, Mrs. Jody was just as strong, fast, and efficient as all of the guys on the job! She was a very gentle and kind and courteous -- a real asset to SERVPRO! The last day of the packout was Corey and Mike and they rounded out the job nicely with placing things that could stay in a neat pile. This was no simple feat because the totes were heavy! They are very kind and courteous and also real assets to SERVPRO!

Everyone who came out did stellar work and we were proud to have them in our home helping us get our basement back to an even better one!! Tim came out to get measurements and get estimates and have us check paint and rug samples. He was very courteous and extremely helpful in answering questions. His professionalism assured us that this job was going to get done right!

We can't wait to see the finished product and continue with another customer review. We believe the saying "Like it never happened," because of the high caliber of work and professionalism we have seen thus far. May SERVPRO continue to prosper. We highly recommend them to ANY and EVERY one who needs help with restoration due to fire/water damage, etc. You WILL be in good hands for sure!"

Jon and Mary Irene V.