Why You Should Trust SERVPRO!

4/23/2024 (Permalink)

When a disaster strikes your home or business, the last thing you want to do is vet remediation companies. Trust a national brand with local presence: SERVPRO of Catonsville.

Our team carries the necessary certifications that will help resolve any problem and make it "Like it never even happened.”

• ASD - Applied Structural Drying Technician
• CMR - IAQC Certified Mold Remediator
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• HST - Health and safety Technician
• IICRC Certified Firm
• OCT - Odor Control Technician
• OSHA - 10-hour General and/or Construction Industry Training Program
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

SERVPRO of Catonsville is an industry leader at the local level.

Call us for any WATER, FIRE, or STORM DAMAGE restoration needs, for ongoing maintenance and cleaning of CARPETS, FLOORS, or AIR DUCTS or for REBUILD projects: 410-242-7370. We’re here to help.

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, or storm damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Protect your Business

8/10/2023 (Permalink)

No one ever plans for a disaster, but you can always prepare for it. Did you know 50% of businesses never reopen following a disaster? Preparation is key to making it through any size disaster whether it is a small water leak, a large fire or an area flood. Having a plan in place can help minimize the amount of time your Catonsville business is inactive and get you back in the building following a disaster. 

Advantages of the SERVPRO emergency Ready Profile are:

• A no cost assessment of your facility
• a concise profile document containing only the critical information needed in the event of an emergency
• a guide to help you get back into your building following a disaster
• establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider
• identification of the line of command for authorizing work to begin
• provides facility details such as shut-off valve locations, priority areas, and priority contact information

This App is of no cost to you. It is a complimentary service that SERVPRO of Catonsville will provide to you. We hope that you use our services in the event of a disaster.

So Many Services!

1/9/2023 (Permalink)

When you consider the many services we at SERVPRO of Reisterstown and Catonsville have to offer, what first comes to mind?  Most people know SERVPRO for being the company to call when needing fire or water damage restoration, or for mold mitigation and remediation.  You may be pleasantly surprised to learn about our expertise and services we offer in other areas too.

Cleanings: Here at SERVPRO of Reisterstown and Catonsville, we offer general cleaning, biohazard cleaning, vandalism and crime scene cleaning, and Covid sanitizing!  Businesses are always happy to hear about these services, so are homeowners! Property managers love our move out/turnover services!

 Plus, we can clean:

• Carpets
• Ducts
• Ceilings
• Walls
• Floors
• Upholstery
• Drapes
• Blinds

Did you know we have our own reconstruction and rebuild department?  We can have your home, office or business restored from start to finish!

We also offer services in content restoration, removal and/or storage.

The list of services we offer goes! From pressure washing, to emergency board ups, to deodorization, to document drying, we are always here to help you! Give our office a call at 410-242-7370 to inquire about one or more of our MANY services!

Save the Date: CE Classes

4/26/2022 (Permalink)

On July 13, SERVPRO of Catonsville will host 2 Continuing Education Courses for Insurance Professionals.

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COURSE #1: Property Fire Damage & Restoration

Time: 8:30am - 12:30 pm

Credits: 4

Description: This course has been specifically designed to teach and explain the special procedures used by professionals in mitigating and restoring fire damage claims for the insured. The purpose of the course is to provide attendees with a better understanding of the work performed by the mitigation vendor at fire damage work sites.

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COURSE #2: Mitigation Awareness & Response Seminar

Time: 1:30pm - 3:30 pm

Credits: 2

Description: This course is designed to assist you in understanding what to expect from a good restoration professional, by reviewing industry standards applicable toward water damage losses, fire and smoke damage losses, and deodorization practices.

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Location:

SERVPRO of Catonsville and Reisterstown

4030-C Benson Avenue

Baltimore, MD 21227

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To RSVP, please e-mail Brandy Fischer at BrandyF@SERVPRO1115.com or call at (410) 242-7370

100% attendance and photographic ID are required to receive CE credit for this course

Meet The Team: Shane Brenner

3/27/2022 (Permalink)

Next on get to know our team!

Meet Shane Brenner, one of our crew members and the owners' son. 

Favorite Color: Blue

Favorite Season: Summer

Favorite Sports Team: Steelers

Favorite Food: Chicken

Favorite Holiday: 4th of July

Pets: 3 dogs and 1 cat

Hometown: Bel Air, MD

First Car: Jeep Wrangler

Dream Vacation: Anywhere on a beach

Go-to Karaoke Song: Lil Bit by Nelly & Florida Georgia Line 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet the Team: Chrissy Weippert

2/20/2022 (Permalink)

Next up on get to know our team...

Meet Chrissy Weippert, our Senior Crew Chief.

She will have been with our team 20 years this July! 

Favorite Color: Black 

Favorite Season: Summer 

Favorite Sports Team: Ravens and Orioles 

Favorite Food: Pasta 

Favorite Holiday: Christmas 

Pets: None 

Hometown: Baltimore, MD 

Dream Vacation: Hawaii 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Why Should You Trust Us?

1/23/2022 (Permalink)

When a disaster strikes your property, the last thing you want to do is vet remediation companies. Trust a national brand with local presence: SERVPRO of Catonsville.

Our team carries the necessary certifications that will help resolve any problem and make it "Like it never even happened.”

• ASD - Applied Structural Drying Technician
• CMR - IAQC Certified Mold Remediator
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• HST - Health and safety Technician
• IICRC Certified Firm
• OCT - Odor Control Technician
• OSHA - 10-hour General and/or Construction Industry Training Program
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

SERVPRO of Catonsville is an industry leader at the local level.

Call us for any WATER, FIRE, or STORM DAMAGE restoration needs, for ongoing maintenance and cleaning of CARPETS, FLOORS, or AIR DUCTS or for REBUILD projects: 410-242-7370. We’re here to help.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet the Team: Brittany Wetzel

1/9/2022 (Permalink)

Get to know our team a little bit better.

Next up... Meet Brittany Wetzel, our Office Manager. 

Favorite Color: Aqua

Favorite Season: Fall

Favorite Sports Team: Ravens and Orioles

Favorite Food: Steak and Potatoes

Favorite Holiday: Christmas

Pets: Two cats, Gotti and Callie

Hometown: Baltimore

First Car: Mustang

Dream Vacation: Greece

Go-to Karaoke Song: She doesn't sing 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet The Team: Tim Trzeciak

12/20/2021 (Permalink)

Get to know our team a little bit better. Next up... 

Meet Tim Trzeciak, Rebuild Manager 

Favorite Color: Red

Favorite Season: Winter

Favorite Sports Team: Ravens

Favorite Food: Smoked brisket

Favorite Holiday: 4th of July

Pets: Two beaglesHometown: Perry Hall

First Car: Ford Ranger

Dream Vacation: The one I never come back from (lol)

Go-to Karaoke Song: Snuff by Slipknot 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet the Team: Emily Wilkens

12/9/2021 (Permalink)

We share a lot of photos and posts about our work and our community but we also want you to get to know our team a little better.  

Meet Emily Wilkens, Job File Coordinator 

Hometown: Baltimore

Pets: 2 Dogs - Roxie & Georgia; 1 Cat - Oreo

Favorite Color: Purple

Favorite Season: Fall

Favorite Sports Team: Florida Gators Softball

Favorite Food: Anything with pasta

Favorite Holiday: Halloween

First Car: GMC Yukon

Dream Vacation: Greece

Go-to Karaoke Song: “I Will Always Love You” 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet The Team: Allison Kern

12/2/2021 (Permalink)

We share a lot of photos and posts about our work and our community but we also want you to get to know our team a little better. 

Meet Allison Kern, Sales & Marketing Representative 

Hometown: Baltimore

Pets: 2 dogs - Medusa & Zeus

Favorite Color: Blue

Favorite Season: Fall

Favorite Sports Team: Steelers

Favorite Food: New York Strip

Favorite Holiday: Christmas

First Car: White 2004 BMW 325 I

Dream Vacation: Hawaii

Go-to Karaoke Song: Mary J. Blige “Be Without You” 

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Halloween Fun

11/4/2021 (Permalink)

Just before Halloween, our team took over the warehouse for our annual pumpkin carving and decorating contest. It was a great afternoon filled with fun, food, and team building!

Congratulations to our 2021 winners!

First Place: Jodie Weippert

Second Place: Emily Wilkens

Third Place: Brian Yoakum

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Employee Spotlight: November

11/3/2021 (Permalink)

Meet Brandy Fischer, our Sales & Marketing Manager!

Brandy joined the team at the beginning of September with a BS Degree from Stevenson University and a strong legal background. Brandy is extremely knowledgeable about all things SERVPRO and is excited to support the local community.

Vandalism Damage Tips

9/3/2021 (Permalink)

Have you experienced an act of vandalism on your property? Follow these tips for the most effective remediation.

DO:

• Hose or wash egg damage from building exterior as soon as possible.
• Vacuum glass particles from carpets and upholstery.
• Save containers which reveal the ingredients of spilled inks, cosmetics and paints.

DON’T:

• Attempt to remove ink, paint or cosmetic stains.
• Operate damaged lamps or appliances.
• Discard furniture wood chips, broken pieces from porcelain, furniture or art objects.

And remember, you don't have to do it alone. SERVPRO of Catonsville has the skills and experience to help you get your property back in shape. Call us: 410-242-7370. We're here to help.

Employee Spotlight: August 2021

8/29/2021 (Permalink)

Brittany Wetzel

Office Manager

Brittany began her SERVPRO career with our franchise in 2017 as a Sales & Marketing Representative.

In 2019, she moved up to Job File Coordinator, working with customers and coordinating jobs with the crew.

Recently, she was promoted to Office Manager where she oversees our office staff and ensures all of our customers receive top notch service from their first call until their job is complete.

Harmful Waste and How to Handle It

8/12/2021 (Permalink)

Many times, the situations we encounter as professionals at SERVPRO of Catonsville are caused by clean water. However, we are often called to clean up situations involving contaminated water or harmful waste.

What is Harmful Waste? Harmful Waste is encountered in situations involving anything from sewage, bloodborne pathogens, deceased humans or animals, bodily fluids, and more and should be treated with the utmost caution.

What should you do in the case of Harmful Waste?

DO:

• Stay out of affected areas.
• Call emergency service personnel if the situation is life-threatening.
• Treat all bodily fluids as if they are contaminated.

DON’T:

• Attempt cleanup of any kind.
• Touch or handle items that might be contaminated with bodily fluids.

In any Harmful Waste situation, you should always call a professional, such as SERVPRO of Catonsville, for advice and safe, proper cleanup.

Employee Spotlight: July

7/30/2021 (Permalink)

Last week, our owners, Mike & Melissa Brenner treated our team to a Crab Feast in the warehouse!

As Melissa said, "Sometimes it’s good to take a break from the grind and show our employees a little appreciation for all their hard work."

The food was delicious and everyone had a blast unwinding after an incredibly busy spring and summer season so far.

Employee Spotlight: May

6/4/2021 (Permalink)

This month we are highlighting our entire team and their commitment to SAFETY.

Throughout the year, our technicians participate in training sessions to prepare them for success and safety in any scenario they may encounter.

Examples of training include:

• Bloodborne Pathogens
• Equipment Use & Maintenance
• Material Handling & Safe Lifting
• PPE & Respirator Use
• Electrical Safety

The past year brought an even greater need for safety training. Our technicians were more than up to the task and we commend them for their dedication.

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

A Big Rebuild

6/1/2021 (Permalink)

Our construction team recently completed a huge rebuild job from what was originally an emergency services call.

A car drove into a home pushing in the front of the foundation. Our team had to shore the up the house with 4x4s and screw jacks to keep it structurally sound while they worked until the new foundation and front load-bearing wall were built.

The job also consisted of residing the entire front of the house and redoing a basement bedroom.

Because of their experience and expertise, they were able to obtain the necessary permits to open the foundation of the home, brace it out and make the repairs.

And as you can see from the glowing review below, the homeowner was thrilled.

“Tim and his team (Santiago, José) are all professionals who deliver on their promises.They are courteous, likable, and easy to reach - which is rare nowadays when you try to reach any business. They are all conscientious workers.

A special thank you to Tim, he is always available when we need him. He is also a good person and is great at what he is doing. Thank you all for a job well done.”

Employee Spotlight: April

4/30/2021 (Permalink)

This month, we are proud to feature General Manager, Brandy Weitzel and Crew Chief, Christina Weippert.

Brandy and Christina completed the AMA Asbestos Supervisor Course and are now certified to perform asbestos inspections and remediation.

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Commercial & Residential Cleaning Services

3/5/2021 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Catonsville, 410-242-7370. 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Cleaning + Disinfecting

3/4/2021 (Permalink)

SERVPRO of Catonsville is uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.

According to the CDC, CLEANING of visibly dirty surfaces followed by DISINFECTION is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.

CLEANING refers to the removal of germs, dirt, and impurities from surfaces.

DISINFECTING refers to using chemicals to kill germs on surfaces.

CLEANING does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

DISINFECTING does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Overwhelmed by proper cleaning and disinfecting procedures right now? Call us. We can help! 410-7242-7370

Source: https://www.cdc.gov/coronavirus/2019-ncov/prepare/cleaning-disinfection.html

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About SERVPRO of Catonsville  

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Media Blasting

2/25/2021 (Permalink)

Late last year, our office received a call for a job cleaning up a home after a fire. The fire had started in the basement, then pressurized and spread throughout the entire house. The basement was the most damaged.

To remove the soot from the surfaces, our crew used a process called Media Blasting.

Media Blasting is a process that uses compressed air to blast mildly abrasive particles out of a nozzle against a surface to remove build up, grease, soot, mold, paint, grime etc. Abrasive material may include sand, baking soda, CO2 or dry ice. For this job, our crew used granite.

We had to soda blast the concrete masonry walls in the basement, the steel I-beam support, all the floor joists and studs in the basement, all the first floor studs, some exterior brick and concrete, and the entire roof and attic area.

The soda blasting technique allowed our team to restore this home and leave it ready for the homeowners to paint, refinish, and reside in comfortably.

In addition to fire damage, soda blasting can also be used to remove old paint from buildings, remove grease build-up from restaurant kitchens, remove unwanted graffiti from public spaces and much more.

About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Employee Spotlight: February 2021

2/23/2021 (Permalink)

Employee: Brandy Weitzel

Position: General Manager

This month we're featuring our General Manager, Brandy, who has been a part of our team for over 15 years.

From Brandy:

“After 15 years of being part of the team, I can honestly say it has been one heck of a ride. I truly look forward to the future I have with SERVPRO!

‘Pleasure in the job puts perfection in the work.’"

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Why Should You Clean Your Ducts?

2/23/2021 (Permalink)

Do you know what’s lurking in your ducts? You may not be able to see it, but ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your Heating, Ventilation and Air Conditioning (HVAC) has been operating for some time without attention, it could be circulating one or more of the following:

• Dust
• Pollen
• Odors
• Dirt and debris
• Other contaminants

Keeping your ducts clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

The benefits of servicing your HVAC unit include:

• Helps to restore peak energy efficiency.
• May help to eliminate offensive odors.
• Helps reduce the potential for mold growth.

SERVPRO of Catonsville professionals are trained to inspect the HVAC unit. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

For more information on HVAC and air duct cleaning, call us today: 410-242-7370

Benefits of Professional Carpet Cleaning

2/22/2021 (Permalink)

Carpet cleaning can improve the appearance of your home and extend the life of your carpet, but perhaps the most valuable benefit from the process is improving your family’s health. 

According to the American Lung Association, if members of your household suffer from conditions that can affect their breathing, such as snoring or asthma, it’s especially crucial that you vacuum your carpets at least three times a week. Beyond vacuuming regularly, you may also benefit from having your carpets professionally cleaned at least once a year.

Here are the top three ways the process leads to a healthier home:

Carpet cleaning eliminates trapped pollutants.

According to the Environmental Protection Agency, a dirty carpet can retain several sources of indoor air pollutants, including pet dander, cockroach allergens, lead, particle pollution, and everyday dirt and dust. Toxic airborne gases can adhere to these particles and get trapped within the carpet. These toxic gases can be released through everyday activities such as vacuuming and walking across the carpet, which can cause them to contaminate the air in your home. Professional carpet cleaning services kills these bacteria through special shampooing formulas and can remove deeply trapped pollutants with high-powered vacuums.

Carpet cleaning can clear out dust mite infestations.

Many homes have dust mite infestations, yet most homeowners aren’t aware of the infestation, because the creatures are microscopic. Dust mites themselves aren’t allergens, but they often leave behind feces and body fragments which are. Because of the microscopic size of these particles, they can easily be inhaled when the area is disturbed, which can exacerbate allergies. Many professional carpet cleaning companies utilize a technique known as steam cleaning when performing carpet maintenance work, which exposes your carpet to high temperatures that dust mites can’t survive.

Carpet cleaning can help prevent mold growth.

Especially in areas with high humidity levels, dirty carpets are at a high risk of developing mold growth when exposed to moisture. In precipitous weather, moisture frequently gets tracked into the home and can sink deep in the carpet fibers if not dried and vacuumed immediately. Having your carpet cleaned regularly can prevent mold and mildew growth, because professional carpet cleaners have high-powered drying tools that annihilate moisture. By eliminating moisture, you can prevent mold growth that can cause health effects if ignored for too long.

Call SERVPRO of Catonsville for your next carpet cleaning: 410-242-7370

Some recent love from happy clients

2/10/2021 (Permalink)

“We found some mold in our basement. Brandy set our expectations and answered all of our questions promptly, Corey and Jodie did great work, Tim is helping us with the repairs, and Alexa in the office has been nothing but friendly and courteous. Everyone said what they were going to do and then did it. Couldn't have been a better/smoother experience. Thank you!”

~ Greg K. 

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“We had a last minute emergency cleaning needed and I can't thank you enough for helping my mom so quickly and the young lady Stephanie who assisted me on the phone was so very kind and understanding. They did an excellent job cleaning for my mom. So very grateful! I highly recommend you!!!”

~ Tammy R.

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“Just had our carpets cleaned and they look fantastic. We would highly recommend Corey and Mo as they did a great job!”

~ Randall A.

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“Chrissy and her crew were so sweet and professional. They worked quickly and took great care of my belongings. After experiencing a traumatic event like displacement, the care this team took made everything better. I am so grateful for the service and professionalism." 

~ Kendyl O.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

We Love Our Local Fire Departments

12/16/2020 (Permalink)

We Love Our Local Fire Departments. As of last week, we're proud to offer complimentary fogging of Catonsville-area fire department vehicles on a rotating weekly basis to support our first responders and help prevent the spread of Covid-19. 

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Check out our photos for a look behind the scenes. 

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We're always here to help. If your business experiences a COVID-19 outbreak, our trained and experienced technicians can perform our Certified: SERVPRO Cleaned services to get your business back up and running as soon as possible. For more information or to schedule a cleaning, call us 24/7: 410-242-7370. 

You're invited: Virtual CE Course - Biohazard Cleanup

11/30/2020 (Permalink)

Date: December 3, 2020Time: 9 am - 11 am Join SERVPRO of Catonsville for our first ever Virtual CE Course! Learn all about Biohazard Cleanup from the safety and comfort of your home or office.
This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

Register Here:
https://bit.ly/3l3zHHK For questions or more information:
Email: AmyD@SERVPRO1115.com We look forward to seeing you on December 3! 

"Above and Beyond"

3/16/2020 (Permalink)

A note from a recent customer:

"My wife and I would like to thank SERVPRO for going above and beyond in helping us in our time of need when our hot water heater broke and flooded our basement! Everyone was extremely professional, courteous and kind, and very hard working. We were amazed at how swift, efficient and proficient each employee was in doing their job. We actually felt spoiled as they prepared our basement for the new walls, paint job and new carpeting.

Brandy, the adjustor, was very sweet and really gave the basement a good once over and figured out where all the water and moisture damage was and we were especially thankful to her for her diligence. Brittany, the JFC, was also very friendly and accomadating over the phone, patiently answering any and all questions in her cheerful voice. She and everyone on the crew were very patient, helpful, polite, and extremely professional.

On day one, demo day, Corey, Brandy, and Brandon came in and took charge and we knew we were going to be cared for! Brandon, who cut the affected drywall, did so with such precision, it was awesome -- and he had a lot to cut! On day two, Corey and Will came to monitor and check the drying process. They were so dear and they answered every question, giving up piece of mind. They were so gentlemanly and professional. On the first of 3 pack-out days were Corey, Mike, Johnny, and Bernie. It was unbelievable how quickly they packed and moved so much heavy furniture (and trash!) out to their trucks in such a short amount of time. And these guys did not break a sweat or appear tired! And, on top of their courteousness and professionality, they exuded a great sense of humor which made the process seem effortless.

On day 2 of the pack out, Corey, Jody, and Mike were at it and I have to say, Mrs. Jody was just as strong, fast, and efficient as all of the guys on the job! She was a very gentle and kind and courteous -- a real asset to SERVPRO! The last day of the packout was Corey and Mike and they rounded out the job nicely with placing things that could stay in a neat pile. This was no simple feat because the totes were heavy! They are very kind and courteous and also real assets to SERVPRO!

Everyone who came out did stellar work and we were proud to have them in our home helping us get our basement back to an even better one!! Tim came out to get measurements and get estimates and have us check paint and rug samples. He was very courteous and extremely helpful in answering questions. His professionalism assured us that this job was going to get done right!

We can't wait to see the finished product and continue with another customer review. We believe the saying "Like it never happened," because of the high caliber of work and professionalism we have seen thus far. May SERVPRO continue to prosper. We highly recommend them to ANY and EVERY one who needs help with restoration due to fire/water damage, etc. You WILL be in good hands for sure!"

Jon and Mary Irene V.

You're Invited: Free CE Classes

2/21/2020 (Permalink)

This June, SERVPRO of Catonsville is hosting 2 Free CE Classes for Insurance Professionals.

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WHEN: June 9, 2020

WHERE: 10 Azar Ct, Baltimore MD 21227

COURSES:

9:00 am – 1:00 pm: Understanding Mold in the Restoration Industry (4 credits)

The insurance professional will gain a better understanding of how mold affects today’s society. They will also become more aware of the different entities that participate in the mold restoration industry.

The insurance professional will learn about mold, mold growth requirements and the goals of mold remediation followed by professional vendors. They will also be educated on the science of mold and the dangers/health effects of mold exposure. Insurance professionals will gain a better understanding of the processes professional vendors use to complete mold remediation projects, including the guidelines recommended by leaders in the mold industry.

The insurance professional will learn the procedures that must take place if any mold remediation is to happen. They will also gain an awareness of common issues related to mold property damages, including education on typical remediation cost parameters and the responses to the mold issue.

2:00 pm – 4:00 pm: Understanding Mold in the Restoration Industry (2 credits)

This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

As always, lunch will be provided! Please RSVP to Amy: AmyD@SERVPRO1115.com or call 410-242-7370

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet Our Team: Office Edition

2/11/2020 (Permalink)

Say hello to the office team at SERVPRO of Catonsville.

These hardworking ladies are the ones scheduling your estimates, dispatching service in the middle of the night, and keeping our crews running on time.

Pictured from left:

Brittany Wetzel, Job File Coordinator

Stephanie Turner, Office Manager

Patty Tuel, Rebuild Admin

Kayla Santmyer, Admin

Alexa Caviness, Job File Coordinator

Want to see more? Check out our Meet the Office Staff video.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Faster to Any Disaster

2/21/2019 (Permalink)

Faster to Any Size Disaster

SERVPRO of Catonsville services Residential and Commercial properties. We are an Emergency Service company that is open 24/7 that's ready to do any remediation or cleaning for your property.

We consider ourselves Professionals because

• Provide 24/7 Emergency Services
• Faster to Any Size Disaster
• We have trusted Production Managers and Crew Chiefs to lead the way
• Highly Trained Water Restoration Specialists
• Preferred Vendor for many local Insurance Companies

We are here to assist you in any needs or questions you may have 24/7. Please call today!

410-242-7370

Our Emergency Ready Profile App will help Protect your Catonsville Business

2/19/2019 (Permalink)

No one ever plans for a disaster, but you can always prepare for it. Did you know 50% of businesses never reopen following a disaster? Preparation is key to making it through any size disaster whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your Catonsville business is inactive and get you back in the building following a disaster. 

Advantages of the SERVPRO emergency Ready Profile

• A no cost assessment of your facility
• a concise profile document containing only the critical information needed in the event of an emergency
• a guide to help you get back into your building following a disaster
• establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider
• identification of the line of command for authorizing work to begin
• provides facility details such as shut-off valve locations, priority areas, and priority contact information

This App is of no cost to you. It is a complimentary service that SERVPRO of Catonsville will provide to you. We hope that you use us in the event of a disaster, but in the end that choice will always be yours!

Preventing Frozen Pipes in your Business

2/19/2019 (Permalink)

Wintertime is a worrisome time of year for many business owners, especially those who operate out of warehouse facilities where exposed pipes are part of the territory. Cold weather instigates freezing, which in turn threatens a business with the risk of a burst pipe or water line. Thankfully, there are several ways you can prevent frozen pipes:

1. Keep Doors Closed

While it may seem obvious, keeping doors, especially warehouse garages, closed during business hours can be one of the easiest ways to prevent a frozen pipe. Warehouses often have exposed water lines, and if these lines are not insulated properly, they can freeze and possibly burst, creating a significant amount of damage and expense.

2. Open Faucets a Smidge

When expecting cold or below-freezing temperatures, merely opening the cold-water supply on faucets nearest the exterior water lines can minimize the risk of a frozen or burst pipe. The moving water will not freeze as easily as standing water. 

3. Maintain a Steady Temperature

Likely, the best way to prevent freezing in your company’s pipes is to maintain a steady temperature, no lower than 55 degrees Fahrenheit. While lowering the temperature of your business after closing or during extended holidays may seem like a fiscal responsibility, you may be putting your business at risk for water damage, which may lead to significant business interruption.

4. Have a Plan in Place

Lastly, to prepare in case the worst happens despite your preventative actions, it's a good idea to have an emergency plan in place. While you can and should create an in-house emergency action plan and checklist, you may also want to contact a restoration company because many of these companies offer emergency planning services. These services typically include an initial inspection of your property and the customization of an action plan in the event of an emergency or disaster.

Each burst pipe or water damage situation is a little different, so each one requires a unique solution tailored for the specific conditions.  SERVPRO of Catonsville has the equipment, expertise, and experience to help.  We will also treat your business with empathy and respect and your property with care.

Have Questions about burst pipes or water damage?

Call Us Today – 410-242-7370

Your Pets and Winter Weather

2/19/2019 (Permalink)

It’s no surprise that the people in Catonsville love their pets.  Your furry family members need to be safe during the winter just like humans.  At SERVPRO of Catonsville we know that your pets are an important part of your family. Most pets in Catonsville are indoor animals and those animals are prone to the same winter hazards as humans.  Here are a few quick tips to keep in mind for your furry friend.

Limit outdoor time on bitter cold days. Try to go out when the sun is shining. If you have a dog with fur, they can still suffer from hypothermia.  Hypothermia is when your body temperature falls to an abnormally low temperature, caused from long exposure to cold weather.  Dogs with long or short hair should have winter sweaters or coats to help them maintain their body temperature.

Avoid the ice. Animals can slip and fall just like you. More importantly, animals cannot recognize the danger of breaking through thin ice on frozen water. It is always better to keep your pet on a leash during the winter to help them steer clear of hazards.

Wipe their paws when you come inside. The streets and sidewalks of you neighborhood are often treated with salt or other de-icers. These substances can irritate your animal's paws. Some can be toxic, which is especially dangerous if your pet licks its paws.

People and pets want a safe place inside for the cold months. If a winter emergency, like a burst pipe, makes your home unsafe, contact SERVPRO of Catonsville. We are here to help the residents of Catonsville recover when winter storms hit. 

Are You Winter Weather Ready?!?

2/19/2019 (Permalink)

Are you prepared for the cold Maryland weather? Cold weather can have a huge impact on your Annapolis home or business if you’re not ready for it. From freezing rain and low temperatures, to damaging winds, sleet or snow, can all cause serious and costly property damage. While you cannot control the weather, you can take steps to prepare your Catonsville home or business.

To help prevent costly winter storm damages, consider taking the following precautions to protect your property before winter weather hits.

Check your Catonsville business property for downed tree limbs and branches. Wind, heavy rain, ice and snow can cause branches to fall, which could cause damage to your property and potentially cause personal injuries.

Inspect all handrails, stairwells and entryways to address and correct potentially slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water or ice could be present.

When winter weather strikes, call SERVPRO of Catonsville to strike back. 410-242-7370

WHY SERVPRO of Catonsville??

1/30/2019 (Permalink)

Stephen

Initially called because I thought they could help with the leak (that eventually turned into a geyser) Brittany was most helpful and even after what seemed like 10 calls ... they were there quickly and courteously to hold my hand and walk me through a 5 day process that left my home in incredible shape ... I HIGHLY RECOMMEND their company ... every employee we dealt with was outstanding!!!

Brittney

Great service, great staff.

Mike

I recently used SERVPRO of Catonsville for a commercial cleanup. The team arrived within a few hours of my calling and stayed late into the night to finish the job. They returned a few days later to pick up their equipment. No problems, I'd use them again

Margaret

I read the other reviews. Our case was a little different. My son was found dead at home after several days during this last heat wave. SERVPRO  responded quickly as conditions were such that we could not enter the house till their work was done. They responded to changes quickly and courteously.